Check-In Policies & Procedures

Check-In Instructions
CHECK-IN TIME:   Any time after 4:00 PM
CHECK-OUT TIME:  No later than 10:00 AM
Stay A-Wiles Management Company
Stay A-Wiles Luxury Captiva Island Vacation home  is managed by:

Dream Vacation Rentals
2323 Wooster Lane, Unit 5, Sanibel, FL 33957

They are very excited to welcome you and ​​take care of your needs during your stay at our luxury resort-style home. ​Their goal – to maintain all good things.

If you have any questions, you can reach them by phone or email:
Local: 239-472-1715 | Fax: 239-360-2528 | Email:

Monday - Thursday: 10:00 AM - 7:00 PM EST
Friday - Sunday: 10:00 AM - 6:00 PM EST
Things to Know
Please read the following information carefully-All or part of the following may pertain to your confirmation and is subject to change without notice.

GOLF CART RENTAL: Rent our new 6 person golf cart to easily get around the Village area. Inquire with Dream Vacations or add to your reservation during the check-out process.

RE-BOOKING:  Please note - you have 72 hours after your arrival date to re-book your same accommodation for the same week the following year. Should you not place a confirmed deposit within 72 hours of your arrival date, the property may be available to be reserved by another potential guest. Due to factors out of D.V.R.’s control, the property you have reserved may not be available for the same week the following year.

IDENTIFICATION:  For the purpose of this document, the document will be referred to as a confirmation from this point forward. The guest, renter, tenant is referred to as guest from this point forward. Vacation home or condominium shall be referred to as rental property from this point forward. The homeowner will be referred to as property owner from this point forward and Dream Vacation Rentals will be referred to as D.V.R.

PAYMENT TERMS:  Final payment must be made by personal check, cashier’s check, electronic check, or money order. Checks must be payable in US funds and drawn from a US financial institution; otherwise any bank fees to convert to US funds will be the guest’s responsibility. Final payments are due 60 days prior to arrival. Any final payment that is not received by the due date may result in cancellation of the reservation. Wire transfers are subject to administrative fees not to exceed $50. Please remit payments to: Dream Vacation Rentals PO Box 1341 Sanibel, FL 33957. Should payment not be received 60 days prior to your scheduled arrival, your credit card on file may be automatically charged along with a 3.5% credit card processing fee.

RETURNED CHECKS:  Post-dated checks will not be accepted. Returned checks will be charged according to Florida law (7 days from receipt to tender payment of the full amount of such check plus a service charge of $25 if the face value does not exceed $50; $30 if the face value exceeds $50 but does not exceed $300, $40 if the face value exceeds $300; or an amount of up to 5% of the face amount of the check, whichever is greater).

CHECK-IN:  The check-in process begins at 4 p.m. but is not guaranteed. Guests should not expect to take occupancy sooner than times stated. In some cases check-in may be delayed due to circumstances beyond our control. Rate adjustments cannot be made for late check-in or early departure.

CHECK-OUT:  Check-out will be promptly by 10 a.m. No late check-outs can be granted, any guest that fails to check-out by 10 a.m. will be assessed a late check-out fee of one days rent for failure to vacate. In any event the guest will not be allowed to occupy the premises after 10:00 am the day of check-out.

CANCELLATION POLICY:  The Reservation Fee is a non-refundable fee at any time. D.V.R. will retain all prepaid funds should guest cancel at any point unless the rental property is re-booked for the same dates and rate. A partial refund may be applicable for the same dates booked at an adjusted rate. Optional trip insurance is available in most cases that can help to protect guests from unforeseeable circumstances that may be reason for cancellation. All cancellations must be made in writing to be binding. All cancellation refunds will be refunded, less administrative fees, 6-8 weeks after date of cancellation.

TRIP PROTECTION INSURANCE:  D.V.R. does offer optional trip cancellation insurance for US residents which protects guests from unforeseen circumstances that may cause a cancellation or early departure. Trip insurance must be purchased at the time of confirming the reservation for pre-existing factors. Please ask our office for a brochure if you did not receive one.

CONFIRMATION:  Reservations are not considered confirmed until a member of D.V.R. management has approved the booking. D.V.R. reserves the right to audit, adjust, or cancel any confirmed reservation for inaccuracy or misquoted information at no penalty to D.V.R.. Confirmation of rental property can only be established when a deposit is made. All payment and cancellation policies are placed in effect at that time. Once a reservation is confirmed, a rental property will be assigned. However, no rental property request is guaranteed. Any difference in rate is subject to guest approval.

SUBSTITUTES OF ACCOMMODATIONS:  D.V.R. reserves the right to move, relocate, reassign or change the rental property noted on the front of this confirmation for unforeseen circumstances. D.V.R. will make every effort to re-book the guest in a like and kind or upgraded rental property. Under no circumstances does this confirmation guarantee the rental property selection or assignment. Under no circumstances will D.V.R. be liable for any other charges incurred for property moves or cancellations.

NO SMOKING:  Our property is non-smoking. Smoking is permitted outside only. Some porches may not be suitable for smoking due to ventilation and proximity of rental properties nearby. Any guest that smokes inside a rental property will be asked to leave immediately and all charges to restore the rental property back to its original condition will be charged to the guest.

DAMAGE WAIVER:  The cost is a onetime fee added onto the reservation. Paying the fee for this plan covers up to $1500 in accidental damage. The fee is easily cheaper than paying for that broken lamp or chair out of your pocket. The cost of this peace of mind will be added to your reservation during booking. The plan covers unintentional damage to the vacation rental during the remainder of your stay. Most common uses of the plan include carpet spills, furniture tears, broken lamps and more. The plan does not include intentional property damage or any pet damage (including in a pet-friendly home). The fee is non-refundable and may be replaced with a refundable security deposit of $1500.

ACTS OF NATURE:  D.V.R. cannot be held liable for any acts of nature or occurrences beyond our control. No rate adjustments will be made.

PETS:  Pets are not permitted.

PARKING:  Motor homes, boat trailers, travel trailers, jet skis, etc. are not allowed at the rental properties. Please ask about local storage of such vehicles and equipment prior to arrival.

ENTRY OF PREMISES:  Guest agrees to allow D.V.R. employees, vendors, contractors or subcontractors access to the rental property for any reason to make repairs, improvements, care for or manage the property.

AGENCY DISCLOSURE:  D.V.R. serves as agent and representative of Stay A-Wiles and is acting at all times in and for the best interest of the owner.

RELEASE & INDEMNITY:  Guest(s), Guest(s) visitor(s)/invitee(s) agree as follows: (a.) Neither Owner, D.V.R., nor agent of D.V.R. (members, officers, directors, shareholders, employees, or other representatives), shall at any time be liable or responsible in any way for any loss, injury, death, or damage caused or in connection with the Guest’s use/ occupancy of the rental property or associated amenities, including but not limited to use of bicycles, kayaks, surfboards, etc.; or events resulting from an act(s) of god, government or other authorities, civil disturbances, hijacks, thefts, war or any circumstance beyond its control; and (b.) Guest(s) and anyone associated to Guest(s) (successors, legal representatives, assignee, directors, stockholders) holds harmless Owner, D.V.R., or agent of D.V.R., and hereby indemnities, releases and forever discharges Owner, D.V.R., or agent of D.V.R., from and against any and all loss, liability, damages, actions, causes of action, claims, legal fees, court costs and expenses, arising from, connected to, or based on injury to or death of any person, or damage to property. This includes the loss of use, caused in whole or in part by Guest(s), Guest(s) visitor(s)/ invitee(s), regardless of whether or not caused in whole or in part by the negligence of the Owner, D.V.R. or agent of D.V.R.; provided, this indemnication shall not apply with respect to losses arising directly from the willful misconduct of Owner, D.V.R. or agent of D.V.R..

HURRICANE POLICY:  If you are traveling between June and November, please note that this is hurricane season. We would encourage guests to purchase trip insurance to protect your investment, as owners are not required to rebate rent in the event of a voluntary or mandatory evacuation.

STUDENT GROUPS:  Any guest under 25 years old must be accompanied by a parent and/or guardian. Reservations obtained under false pretenses will cause forfeiture of all payments and guests will be asked to vacate the rental property immediately.

CAUSEWAY TOLLS:  There is a $6.00 round-trip toll to reach Sanibel and Captiva. D.V.R. does not reimburse toll charges.

RESERVATION FEE:  The Reservation Fee on the face of this confirmation is non-refundable at any time for any reason.

MAIL/FAXES:  Please arrange to have any mail sent to you in care of D.V.R. at our address and not sent directly to the unit. Facsimile services are available in the office.